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Accessibility

Дата публикации : фев. 08, 2016 / Последние изменения : мар. 18, 2019

Accessibility - Tips for Travelers with Disabilities

 

 

Arrival at Incheon International Airport

 

Voted the best airport in the world for twelve consecutive years, Incheon International Airport is a fully accessible facility. Upon request, service agents will provide assistance with entry documents, immigration procedures, and baggage claim, as well as escort to transportation. The airport is equipped with electric vehicles to shuttle passengers with mobility and visual impairments to and from the gates. Escort services are also available before departure.

 

Using one of the help phones located throughout the passenger terminal (by entrances3, 7, 8, and 12) will connect you directly with the Airport Help Desk if you are in need of any assistance. Wheelchairs can be rented for free at the information desks on the departure level (entrance 3 and 12) or the arrival floor (entrance 5 and 10).

 

Contact to request and arrange services

 

Incheon International Airport Help Desk
Tel: 02-1577-2600 (+82-2-1577-2600)

 

*For in-flight services, please contact your airline.

 

 

Getting to Seoul

 

Airport Rail

AREX is a railway line that connects Incheon International Airport and Gimpo International Airport to downtown Seoul (Seoul Station). The express train will take passengers to and from Incheon International Airport and downtown Seoul in just over 40 minutes, nonstop. All stations and trains are fully accessible. Every train has designated areas for wheelchairs.

 

> More information about AREX

 

Airport Bus

Airport limousine buses conveniently drop off passengers at major hotels and locations throughout the city. However, most limousine buses are not fully accessible vehicles.

 

Taxi

Taxis are the most expensive option but some travelers might find them more convenient to use.

 

> Getting to Seoul

 

 

 

Getting Around Seoul

 

Subway

Using the extensive subway network of Seoul is the most efficient way of getting around the city. Color-coded subways lines and multilingual signs and announcements help foreign travelers use the subway system with ease. Consistently voted one of the best subway systems in the world, the Seoul subway system is not only safe, clean, and easy to use, but has features in almost every station and train that improve accessibility and comfort for customers with visual, hearing, and mobility disabilities. These include the following:

  • ·elevators
  • ·wheelchair lifts and ramps
  • ·audio and visual information systems
  • ·Braille tiles
  • ·accessible service entry gates at subway station
  • ·accessible transit card vending machines
  • ·platform gap modification to bridge gap between train and platform
  • ·platform screen doors
  • ·accessible restrooms
  • ·priority seating area in every train car

*Accessible features may not be up-to-date in some smaller and older subway stations.

 

Elevators
Elevators

Nearly all of Seoul’s subway stations can be accessed by elevator. Most stations will have an elevator that goes from the street level down to the ticketing level. Taking another elevator at the ticketing level is usually required to get down to the platform. If an elevator on the platform/street level has transit card readers, this indicates that it will go all the way up or down. As many elevators have been retrofitted wherever they fit in the older stations, placement may not always be intuitive, but locations are clearly marked with signs. Locations of elevators at street level are usually not marked with signs, but the big glass boxes are fairly easy to spot from a distance.

*Some smaller and older stations have no or partial elevator access.

Wheelchair Access Gate
Wheelchair Access Gate

Most of the newer subway stations have entry gates without turnstiles, but many older stations will still have them. These older stations are equipped with wheelchair access gates; simply scan your transit card on the sensor and be on your way.

Wheelchair Lifts
Wheelchair Lifts

For older stations without elevators, wheelchair lifts are available. Simply call for an attendant at the lift for assistance.

Priority Seating
Priority Seating

Every subway car has priority seating at each end for senior citizens and travelers with disabilities. Large green signs on the floor (pictured) indicate which subway cars on each train are accessible. Gaps between the platform and car are negligible and all accessible cars have spaces where wheelchairs and strollers can be parked.

Screen Doors
Screen Doors

All Seoul subway stations are equipped with platform screen doors to prevent any accidental slippage onto the tracks. Doors will only open once the train has arrived.

> More about Subways

> Accessible features by station

Taxi
Taxi

Taxis in Korea are some of the world's cheapest and one of the most convenient ways to travel in the city. There are five types of taxis in Seoul: regular, international, deluxe, jumbo, and accessible. The type of taxi can usually be distinguished by its color. Taxis are a great way to travel shorter distances or to locations where accessible subway stations aren't close by.

Wheelchair Accessible Call Taxis
Wheelchair Accessible Call Taxis

Seoul boasts a fleet of wheelchair-accessible taxis for travelers traveling by wheelchair. Accessible taxis are yellow vans, equipped with a ramp or lift, and can accommodate one wheelchair and five passengers. Accessible taxis are only for foreigners traveling by wheelchair (as well as local residents with disabilities) and must be reserved in advance. Unfortunately, the demand for the service is currently much higher than the number of vehicles in the fleet, so expect to wait 30-60 minutes, on average, for pickup.

*Service of accessible taxis may be unreliable. It is not recommended to rely on accessible call vans as your primary mode of transportation.

There are a total of 487 wheelchair accessible call taxis in operation (as of 2016). Seoul’s wheelchair accessible fleet includes 241 vehicles equipped with a slope, 195 vehicles with a lift, 1 multi-passenger minivan, and 50 regular taxis.

Fares for wheelchair-accessible taxis are cheaper than for regular taxis and no extra service charge is added.
Fare:

  • -KRW 1,500 for first 5 km
  • -KRW 300/km from 5-10 km
  • -KRW 35/km after 10 km
  • -Toll fees paid separately

Hours of operation: 24 hours
For reservations: +82-2-1588-4388

 

 

 

Regular Taxis

Regular taxis are currently orange, white or gray. These are the most common taxis in the city and can easily be hailed from just about anywhere. Regular taxis are the cheapest, but service is not always the best.

 

International Taxis

International taxis are marked with an "International" sign. They are slightly more expensive than regular taxis, but drivers can speak basic English or another foreign language like Japanese or Chinese. International taxis are less common and must usually be called for in advance.

International Taxi Call Center: +82-2-1644-2255
Email: reserve@intltaxi.co.kr

 

Deluxe Taxis

Deluxe taxis are black with a gold stripe along the side. They are more expensive than regular taxis but are considered safer and more comfortable to use; drivers must have maintained an accident-free driving record for ten years to become certified as deluxe taxi drivers. Deluxe taxis are harder to hail down than regular taxis and usually need to be called for in advance.

*Regular, international, and deluxe taxis may not be able to fit a wheelchair due to extra trunk space required by LPG gas tanks.

 

Jumbo Taxis

Also black, jumbo taxis are larger vans. Though they are not accessible vehicles, they are large enough to fit a wheelchair if needed. Jumbo taxis must usually be reserved or called for in advance.

 

Taxi Rental

Taxis can be rented for up to a day. Though prices are steeper, renting a single taxi for an allotted period can be a more convenient alternative to hailing or calling for multiple taxis. If you travel by wheelchair, it is recommended to rent a jumbo taxi as regular taxis may not be able to stow a wheelchair in the trunk.

*Accessible call taxis are not available for rental.

> More details on taxis

 

Bus

The public bus system is very well developed in Seoul and will take you to locations that aren’t conveniently located near subway stations. In 2004, 66 of all public buses in Seoul were low-floor buses. That number now stands at 2,874 buses (as of 2016). The Seoul Metropolitan Government plans to increase this number to 100% by 2025. A low-floor bus is a bus with no steps between the entrance and exit of a bus, which improves accessibility for the elderly and passengers with impaired mobility. Ramps can be lowered and drivers help park and fasten wheelchairs in designated areas of the bus. All public buses have priority seating for the elderly and disabled.

 

*Due to limited operation of low-floor buses, it is advised to use taxis and subways whenever possible.

 

The take-away: The subway is the most economical and efficient mode of travel for longer distances, but it may not always be the best mode of travel for travelers with mobility disabilities. Be sure to always check the list of accessible features (link here) at your arrival, departure, and transfer stations. If you travel by wheelchair, it is advised to avoid stations where wheelchair lifts are the only option. Taxis are ideal for traveling shorter distances, or to locations without an accessible subway station close by. Regular taxis can be caught from most anywhere but may not be able to stow a wheelchair. If you plan on visiting several locations, renting a taxi, though more expensive, might be the most convenient option. Accessible call taxis are convenient but might not always be a viable option due to the long wait time. Due to limited operation of low-floor buses and the lack of English signage at bus stops, buses are not recommended.

 

 

Hospitals and Emergency Numbers

 

In a medical emergency,dial 119. The caller's location will automatically be detected and an interpreter will be connected to the call. Ambulance dispatch is fast and free.
For all other medical information, dial 1339 (or 02-1339 from a mobile phone or from outside of Seoul). English-speaking doctors and medical representatives are available to provide medical assistance.

 

Incheon International Airport Medical Center

Location: Incheon
Languages: English, Japanese, Chinese
Tel: +82-32-743-3119

 

Severance Hospital

Location: Sinchon, Seoul
Languages: English
Appointments: +82-2-2228-5800/5810
Emergency: +82-2228-8888/6566

 

Seoul National University Hospital

Location: Daehangno, Seoul
Languages: English
Appointments: +82-2-2072-2890/0505
Emergency Care Center: 82-2-2072-2473/2477

 

※ For more information please refer to the city of Seoul's official website: Tourist Convenience Info for the Disabled.

 

예약 전 안내사항

  • 예약은 관광일 기준 최소 3일 전까지 가능합니다.
  • 기존 등록된 예약 중 그룹별 정원을 초과하지 않는 예약에 한하여 1일 전 17시까지 추가예약 가능합니다.
  • 최소 출발 인원은 3인부터 입니다. 관광일 2일 전 17시까지 누적예약인원이 3인 미만일 경우 예약은 자동 취소되며, 출발 및 취소 여부는 문자와 메일로 안내드립니다.
  • 다음달 예약은 전달 15일 이후부터 가능합니다.
  • 주말 및 공휴일, 봄 가을 성수기에는 예약이 조기 마감될 수 있습니다.
  • 해설 진행 시 발생하는 안전사고에 대해서 도보관광 사무국과 서울문화관광해설사는 책임을 지지 않습니다.
  • 보호자가 동반하지 않는 만 14세 미만의 하동 관광객의 경우 현장에서 취소됩니다.
  • 미세먼지 비상저감조치 발령 및 기타 기상악화(폭염, 태풍, 폭우 등)로 인해 도보관광 운영이 어려운 경우 모든 예약은 일괄 취소됩니다. (관광일 전날 기준)

예약 전 안내사항

  • 예약은 관광일 기준 최대 6개월 전부터 최소 5일 전 까지 신청 가능합니다.
  • 희망하시는 날짜 및 코스에 활동가능한 해설사가 없는 경우 예약은 취소될 수 있습니다.
  • 특히 주말 및 공휴일, 봄(4~5월) 가을(9~11월) 성수기에는 예약이 조기마감 되오니 이 점 유의하여 주시기 바랍니다.
  • 예약확인을 위해 도보관광 사무국(02-6925-0777)에서 확인 연락이 진행됩니다.
    (최소 5일~한달 전)3회 이상 전화통화가 이뤄지지 않을 시 예약이 취소될 수 있습니다.
  • 경복궁, 창덕궁, 창경궁, 덕수궁 35인 이상 관람 시, 해당 궁궐 사이트에서 15일 전 단체 입장신청이 필요합니다. (2014.1.1.부터 시행)
  • 해설 진행 시 발생하는 안전사고에 대해서 도보관광 사무국과 서울문화관광해설사는 책임을 지지 않습니다.
  • 보호자가 동반하지 않는 만 14세 미만의 하동 관광객의 경우 현장에서 취소됩니다.
  • 미세먼지 비상저감조치 발령 및 기타 기상악화(폭염, 태풍, 폭우 등)로 인해 도보관광 운영이 어려운 경우 모든 예약은 일괄 취소됩니다. (관광일 전날 기준)

예약 전 안내사항

  • 예약은 관광일 기준 최소 1주일 전까지 가능합니다.
  • 덕수궁의 경우 복지카드를 지참한 관광객에 한하여 무료입장이 가능합니다.
    ※ 중증(1~3급) 동반인 포함 2명 무료※ 경증(4~6급) 장애인 본인 1인만 무료
  • 보호자 또는 보조자가 동반하지 않을 경우 이용이 불가능 합니다.※ 별도의 보조자가 없는 경우 사무국으로 문의 바랍니다. (02-6925-0777)
  • 희망하시는 날짜 및 코스에 활동가능한 해설사가 없는 경우 예약은 취소될 수 있습니다.
  • 예약확인을 위해 도보관광 사무국(02-6925-0777)에서 확인 연락이 진행됩니다.(최소 5일~한달 전)3회 이상 전화통화가 이뤄지지 않을 시 예약이 취소될 수 있습니다.
  • 해설 진행 시 발생하는 안전사고에 대해서 도보관광 사무국과 서울문화관광해설사는 책임을 지지 않습니다.
  • 미세먼지 비상저감조치 발령 및 기타 기상악화(폭염, 태풍, 폭우 등)로 인해 도보관광 운영이 어려운 경우 모든 예약은 일괄 취소됩니다. (관광일 전날 기준)

예약 전 안내사항

  • 예약은 관광일 기준 최소 1주일 전까지 가능합니다.
  • 덕수궁의 경우 복지카드를 지참한 관광객에 한하여 무료입장이 가능합니다.
    ※ 중증(1~3급) 동반인 포함 2명 무료
    ※ 경증(4~6급) 장애인 본인 1인만 무료
  • 본 프로그램은 수화해설 중심으로 진행되며, 수화가 불가능한 경우 이용이 불가합니다.
  • 희망하시는 날짜 및 코스에 활동가능한 해설사가 없는 경우 예약은 취소될 수 있습니다.
  • 예약확인을 위해 도보관광 사무국(02-6925-0777)에서 확인 연락이 진행됩니다.
    (최소 5일~한달 전)3회 이상 전화통화가 이뤄지지 않을 시 예약이 취소될 수 있습니다.
  • 해설 진행 시 발생하는 안전사고에 대해서 도보관광 사무국과 서울문화관광해설사는 책임을 지지 않습니다.
  • 미세먼지 비상저감조치 발령 및 기타 기상악화(폭염, 태풍, 폭우 등)로 인해 도보관광 운영이 어려운 경우 모든 예약은 일괄 취소됩니다. (관광일 전날 기준)

예약 전 안내사항

  • 예약은 관광일 기준 최소 1주일 전까지 가능합니다.
  • 본 코스는 보행약자(거동이 불편한 고령자, 장애인, 유모차 이용자 등)를 위한 코스입니다.
  • 보호자를 동반하지 않을 시 이용이 불가능 합니다.※ 보행약자 1명당 보호자 최소 1인 이상 동반
    ※ 전동보장구(전동휠체어, 전동스쿠터 등) 사용자의 경우 보호자 1인당 보행약자 최대 4인까지 동반 가능
    희망하시는 날짜 및 코스에 활동가능한 해설사가 없는 경우 예약은 취소될 수 있습니다.
  • 예약확인을 위해 도보관광 사무국(02-6925-0777)에서 확인 연락이 진행됩니다.(최소 5일~한달 전)3회 이상 전화통화가 이뤄지지 않을 시 예약이 취소될 수 있습니다.
  • 해설 진행 시 발생하는 안전사고에 대해서 도보관광 사무국과 서울문화관광해설사는 책임을 지지 않습니다.
  • 미세먼지 비상저감조치 발령 및 기타 기상악화(폭염, 태풍, 폭우 등)로 인해 도보관광 운영이 어려운 경우 모든 예약은 일괄 취소됩니다. (관광일 전날 기준)

Read before Reservation

  • Reservation shall be made at least 3 days before the tour day.
  • Reservation for the next month is available after 15th of the previous month.
  • Reservation may be closed early during weekend, holiday, and peak season in spring and fall.
  • Seoul Guided Walking Tour Office and Seoul culture and tourism guide are not liable for the safety accidents during the Seoul Guided Walking Tour.
  • Reservation for unaccompanied tourist under 14 will be canceled on site.
  • All reservations are canceled when Seoul Guided Walking Tour is unavailable due to Particulate Matter Reduction Measure or other weather conditions (heat wave, typhoon, heavy rain). (As of the date before the tour day)

Read before Reservation

  • Reservation shall be made at least 1 week before the tour day.
  • The course is for tourists with mobility problems (Senior, people with disability, stroller user).
  • You may not use the course without an assistant (or companion)
    ※ At least one assistant shall accompany a tourist with mobility problem
    ※ In case of electric assisting device users (electric wheelchair, electric scooter users), one assistant may accompany up to 4 tourists with mobility problem
  • Reservation may be canceled when a guide is unavailable on the desired date and course.
  • Seoul Guided Walking Tour Office (02-6925-0777) will contact you to confirm reservation.
    (At least 5 days~1 month before tour day) Reservation may be canceled when Seoul Guided Walking Tour Office cannot reach you for more than 3 times.
  • Seoul Guided Walking Tour Office and Seoul culture and tourism guide are not liable for the safety accidents during the Seoul Guided Walking Tour.
  • All reservations are canceled when Seoul Guided Walking Tour is unavailable due to Particulate Matter Reduction Measure or other weather conditions (heat wave, typhoon, heavy rain). (As of the date before the tour day)

予約前の案内事項

  • 予約は観光日を基準として少なくとも3日前まで可能です。
  • 翌月の予約は、前月の15日から可能です。
  • 週末及び祝日、春秋シーズンには予約が早めに締め切られる場合があります。
  • 解説を進行する時に発生する安全事故に対し、徒歩観光事務局と
    ソウル文化観光解説士は責任を負いません。
  • 保護者を伴わない万14歳未満の児童観光客の場合、現場でキャンセルされます。
  • 微細ホコリの非常低減措置発令及びその他の気象悪化(猛暑、台風、暴雨など)によって徒歩観光の運営が困難な場合、すべての予約は一括キャンセルされます。
    観光日前日基準)

予約前の案内事項

  • 予約は観光日を基準として少なくとも1週間前まで可能です。
  • 本コースは、移動弱者(移動が不自由な高齢者、障害者、ベビーカー利用者など)のためのコースです。
  • 補助人(或いは同行人)を伴わない場合は利用できません。
      ※歩行弱者1人当たり少なくとも1人以上の補助人を伴う
      ※電動補助具(電動車椅子、電動スクーターなど)使用者の場合、補助人1当たり歩行弱者最大4人まで同伴可能
  • ご希望の日付及びコースに活動可能な解説士がいない場合、予約はキャンセルされることがあります。
  • 予約を確認するため、徒歩観光事務局(02-6925-0777)で確認のための連絡が行われます。
    (少なくとも5日~1ヶ月前)3回以上電話が通じない場合、予約が取り消されることがあります。
  • 解説を進行する時に発生する安全事故に対し、徒歩観光事務局とソウル文化観光解説士は
    責任を負いません。
  • 微細ホコリの非常低減措置発令及びその他の気象悪化(猛暑、台風、暴雨など)によって
      徒歩観光の運営が困難な場合、すべての予約は一括キャンセルされます。
     (観光日前日基準)

预约前说明事项

  • 观光日基准最少3日前方可进行预约。
  • 下个月的预约可从前月15日开始。
  • 周末及公休日、春秋旺季的预约可早期结束。
  • 进行解说时,对于有可能发生的安全事故,徒步观光事务局和首尔文化观光
    解说员概不负责。
  • 未伴随保护者的未满14岁儿童游客,会在现场取消观光。
  • 因发布微尘紧急低减措施及其他气象恶化(暴热、台风、暴雨等),无法运营 徒步观光时,所有预约会批量取消。
    (观光前日基准)

预约前说明事项

  • 观光日基准最少1日前方可进行预约。
  • 本线路是为了行动不便者(行动不便的高龄者、残疾人、婴儿车利用者等)的路线。
  • 无辅助人员(或同行人)伴随时,不可利用。
    ※ 步行不便者1名至少需要1名以上的辅助人员陪同。
    ※ 电动辅助器具(电动轮椅、电动独轮车等)使用者时,每一位辅助人员最多可陪同 4名步行不便者。
  • 希望观光的日期及线路上无解说员时,预约有可能被取消。
  • 为了确认预约,徒步观光事务局(02-6925-0777)会致电进行确认。
    (最少5日~一个月前) 3次以上无法连接时,预约将被取消。
  • 进行解说时,对于有可能发生的安全事故,徒步观光事务局和首尔文化观光解说员概不负责。
  • 因发布微尘紧急低减措施及其他气象恶化(暴热、台风、暴雨等),无法运营 徒步观光时,所有预约会批量取消。
    (观光前日基准)

預約前說明事項

  • 觀光日基準最少3日前方可進行預約。
  • 下個月的預約可從前月15日開始。
  • 周末及公休日、春秋旺季的預約可早期結束。
  • 希望观光的日期及线路上无解说员时,预约有可能被取消。
  • 進行解說時,對於有可能發生的安全事故,徒步觀光事務局和首爾文化觀光解說員概不負責。
  • 未伴隨保護者的未滿14歲兒童遊客,會在現場取消觀光。
  • 因發布微塵緊急低減措施及其他氣象惡化(暴熱、臺風、暴雨等),無法運營 徒步觀光時,所有預約會批量取消。(觀光前日基準)

預約前說明事項

  • 觀光日基準最少1日前方可進行預約。
  • 本線路是為了行動不便者(行動不便的高齡者、殘疾人、嬰兒車利用者等)的路線。
  • 無輔助人員(或同行人)伴隨時,不可利用。
    ※ 步行不便者1名至少需要1名以上的輔助人員陪同。
    ※ 電動輔助器具(電動輪椅、電動獨輪車等)使用者時,每壹位輔助人員最多可陪同 4名步行不便者。
  • 希望觀光的日期及線路上無解說員時,預約有可能被取消。
  • 為了確認預約,徒步觀光事務局(02-6925-0777)會致電進行確認。
    (最少5日~壹個月前) 3次以上無法連接時,預約將被取消。
  • 進行解說時,對於有可能發生的安全事故,徒步觀光事務局和首爾文化觀光 解說員概不負責。
  • 因發布微塵緊急低減措施及其他氣象惡化(暴熱、臺風、暴雨等),無法運營 徒步觀光時,所有預約會批量取消。 (觀光前日基準)